Logging to files and analyzing them by hand is not the way to go anymore. This article explains the reasons why a log server is the way to go for collecting and analyzing log data.
A Motivating Story
Imagine we have successfully released our application, which is happily serving real users. But there’s this bug that prevents users from finishing an important use case under certain conditions. If we only knew which conditions lead to the bug … but that information should be available in the logs, right?
Ok, let’s write an email to the ops people to request the logs from today! Wait, they’re not allowed to send us just any logs due to privacy concerns. We need to specify some filter for the data we need. Ok then, let’s filter the logs by date (we only need today’s logs) and by component (we suspect the bug in a certain component).
The ops people get clearance for the log request and send us a log excerpt. But, damn, the log excerpt doesn’t help us. The component we suspected wasn’t responsible for the bug after all. Let’s widen the search to another component and try again… .
Day n: We finally found the information we needed to fix the bug after playing email ping pong with the ops people for n days.
No need to say that this kind of turnaround makes fixing evasive bugs an unproductive task that no one really wants to be involved in.
Let’s have a look at some reasons why a log server would help us in this situation.
Reason #1: Centralization
The main reason for a log server is that the log data is being centralized with the log server as a single point of entry. All other reasons mentioned in this article depend on the log data being centrally available.
In a distributed environment, every service simply sends its log events to the log server where it is aggregated and made available for log analysis. No need for ops people to semi-automatically gather log files from across all services.
Log aggregation, filtering, searching, monitoring and alerting are done at a single place. A straight forward implementation of the DRY principle.
Even for a monolithic application, centralized log data is a great benefit.
One might argue that log data in a monolithic application is already centralized, since we have only this one application. But it’s very likely that we have multiple instances of the application running for scalability and availability so that the same arguments apply as for distributed environments.
Reason #2: Searchability
Searching through log files is no fun.
Really, it sucks.
Even when we have mastered awk, sed and grep to filter and transform log data into a form that is more helpful for the task at hand.
A main feature of log servers is to provide search capabilities across the collected log data. To trace a bug reported by a user, we can simply type in the correlation id that was shown on the user’s screen and voilá, we will probably see an error message in the log that allows us to analyze the bug (of course we have implemented a correlation id mechanism).
OK, we can do this with grep just as well, provided we can grep across distributed log files.
But how about this: we want to see all log events across all threads in all services that were involved in processing a certain asynchronous message to trace that message through the distributed system.
This is easy for a log server, since
- it has access to the log events of all services
- it can index and efficiently search structured data appended to the log events, such as a trace id.
Reason #3: Accessability
Every developer should have access to the logs.
This should be a fundamental right for software developers.
Looking through the logs regularly makes our relationship to the application much more intimate, and we learn to read her little aches and pains and get better in soothing them.
A log server is way more easily accessible than logging on a host per SSH and grepping the log files because:
- it’s just plain easier to fire up a browser and log in to a log server logging onto a host with SSH
- in today’s containerized world we might not even know the address to the SSH host we’re looking for
- not every developer has enough unix skills to use grep and consorts efficiently to sift through log files (shame on them!).
Now, our organization’s privacy agent might get a heart attack when confronted with our request to grant production log access to all developers. And he or she has a point.
Especially in the EU, data privacy is a big thing and after all we don’t want break our users’ trust.
The solution to this is to separate log data that contains personal data from technical log data. The technical log data should be available on the log server for analysis and bug fixing, while the personal log data may be stored somewhere more private.
A separation of log data like this may take some planning in our security architecture and careful code reviews, but it’s worth the effort when it means that we can access at least part of the production logs.
Reason #4: Monitoring & Alerting
Especially in the early age of an application, right after going to production, we want to monitor it like we would monitor an infant in the next room with a baby monitor.
Part of that monitoring is to check the log files for certain kinds of messages.
A log server usually provides functionality to automatically filter and visualize certain log messages on a dashboard. So, if we get anxious and want to know if the baby’s still breathing, we can have a look at the dashboard an be at ease.
Going further, some log events are urgent enough that they should trigger an alarm. This is less like a baby monitor and more like a heart rate alarm in a hospital’s intensive care.
This is another feature provided by most log servers.
Again, we have a central place where we can monitor our application’s health and define rules for alerting. All without having to handle log files in any form.
Reason #5: Minimal Effort
The most frequent excuse for not doing something, when we know we should, is: “it costs too much”.
In the best case we have planned the setup of a log server into the project backlog from day 1 (who doesn’t use a log server in a new project these days anyways?). Then, we can insist on setting up the log server by pointing to the backlog.
If a log server hasn’t been planned into the budget, we have to pitch it to the people responsible for the project budget. We usually don’t bother with that, because we know the answer will be “no”.
But will it really?
Setting up a log server is really nothing special. We can have one running on our local machine in minutes.
Yes, it has to be set up in all our test and production environments. But with today’s container technology this shouldn’t be much of a pain.
Using a log server should be a default for the development and operation of most server applications.
It’s not hard to set up and brings a lot of advantages. If you’re having trouble convincing the right people to be allowed to use one, try to apply the above reasons in your argumentation.
Do you know other reasons why we should (or perhaps should not) use a log server? Let me know in the comments!